First Camp Hasmark Strand - Fyn

I call the campsite two weeks before the planned stay to ask if their amenities (pool and restaurant) are open on the days we plan to visit. I speak to a girl who only speaks Swedish. (Later I find out that she is not working on the campsite, but is in a call center in Sweden, but she did not tell me that). The girl assures me that all amenities are open. So I make the booking. The day before the stay my wife calls to ask if we can reserve a seat at the restaurant, and then we are told that everything is closed, and doesn't open until the day after our planned stay. We explain all of this to the owner, but they refuse to refund out fee because "we cannot prove that we were given wrong information". After the call, the owner has the nerve to call us and ask if we are going to come or not, because if we don't come she won't prepare the "welcome package" for us. The welcome package that we have paid her to prepare.